{"id":491,"date":"2026-09-14T13:56:55","date_gmt":"2026-09-14T13:56:55","guid":{"rendered":"https:\/\/mazurysniadowo.eu\/?page_id=491"},"modified":"2026-09-24T09:53:02","modified_gmt":"2026-09-24T09:53:02","slug":"regulamin-rezerwacji-i-pobytu","status":"publish","type":"page","link":"https:\/\/mazurysniadowo.eu\/en\/regulamin-rezerwacji-i-pobytu\/","title":{"rendered":"Booking and stay terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"491\" class=\"elementor elementor-491\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a58b22 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6a58b22\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63fb6ac\" data-id=\"63fb6ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a62ac6e de_scroll_animation_no elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a62ac6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stay rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec8011 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width de_scroll_animation_no elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"9ec8011\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/mazurysniadowo.eu\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-right-arrow2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">STAY RULES<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-694ca31 e-con-full e-flex e-con e-parent\" data-id=\"694ca31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4981a2c e-con-full e-flex e-con e-child\" data-id=\"4981a2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4915918 de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"4915918\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<!-- AKTUALIZACJA 24.09.2026. Fragment HTML do wklejenia w edytor strony. -->\n<h2 role=\"heading\"><strong>BOOKING AND STAY TERMS FOR THE \u201cZACISZE\u201d HOUSE ON LAKE JUKSTY \u2014 MAZURY \u015aNIADOWO<\/strong><\/h2>\n<p><strong>Version dated 24 September 2026<\/strong><\/p>\n\n<h2 role=\"heading\"><strong>\u00a7 1. GENERAL PROVISIONS AND SERVICE PROVIDER DETAILS<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>These Terms set out the rules for booking, payments, stays, use of equipment, submitting complaints and settling refunds at the \u201cZacisze\u201d house on Lake Juksty in \u015aniadowo, operating under the Mazury \u015aniadowo brand, hereinafter referred to as the \u201cProperty\u201d.<\/strong><\/li>\n<li><strong>The Service Provider is KRZYSZTOF JAROCKI, conducting business under the name KRZYSZTOF JAROCKI, with its registered address at ul. Polna 9\/6, 11-700 Mr\u0105gowo, NIP: 7422184799, REGON: 362537248, hereinafter referred to as the \u201cService Provider\u201d. The above address is also the address for correspondence and complaints; it is not the accommodation address.<\/strong><\/li>\n<li><strong>Contact with the Service Provider: telephone <a href=\"tel:+48731623657\">+48 731 623 657<\/a>, email <a href=\"mailto:mazurysniadowo.eu@gmail.com\">mazurysniadowo.eu@gmail.com<\/a>, website <a href=\"https:\/\/mazurysniadowo.eu\/en\/\">www.mazurysniadowo.eu<\/a>.<\/strong><\/li>\n<li><strong>The person making the booking is hereinafter referred to as the \u201cGuest\u201d. The stay and safety rules also apply to all other persons staying at the Property. The Guest shall inform them of the rules for using the house.<\/strong><\/li>\n<li><strong>The subject of the agreement is short-term accommodation in the entire house for exclusive use, for a specified period, for the number of persons stated in the booking, up to a maximum of 12 persons. The Property address, dates, price and scope of services are stated in the offer and booking confirmation.<\/strong><\/li>\n<li><strong>These Terms are made available before the agreement is concluded in a form that allows them to be saved and reproduced. The version accepted when the agreement is concluded applies to the relevant booking. A later change to the content on the website does not automatically change the terms of an agreement concluded earlier.<\/strong><\/li>\n<li><strong>These Terms apply to bookings made via the website, by telephone, by email and through the Property\u2019s official social media profiles, provided they are made available to the Guest before the agreement is concluded.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 2. BOOKING AND PAYMENTS<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>A booking may be made using the RoomAdmin system available on the Property\u2019s website or by contacting the Service Provider. RoomAdmin is used for the technical handling of bookings; the party to the accommodation agreement is the Service Provider identified in \u00a7 1.<\/strong><\/li>\n<li><strong>Before making a booking, the Guest receives information on house availability, the dates and length of stay, the number of persons, the price of the stay, the amount of the advance payment, its payment deadline, the security deposit and additional charges. Mandatory costs that cannot be calculated in advance are presented together with the method used to determine them.<\/strong><\/li>\n<li><strong>In the online system, the Guest selects the dates, provides the required details, reviews the price summary and these Terms, and places the order using a button that clearly indicates an obligation to pay. For bookings made by telephone, email or social media, the Service Provider provides the terms and these Terms on a durable medium, e.g. by email; the Guest confirms acceptance.<\/strong><\/li>\n<li><strong>The agreement is concluded once the Service Provider accepts the booking and receives the advance payment within the specified deadline. Final confirmation of the conclusion of the agreement is sent to the Guest by email together with the stay conditions and the accepted version of these Terms, or as an attachment allowing that version to be retained. An automatic message merely confirming receipt of an enquiry does not constitute final confirmation of the booking.<\/strong><\/li>\n<li><strong>The advance payment is exactly 30% of the total stay price stated in the booking summary. It is credited towards the price and does not constitute earnest money within the meaning of Article 394 of the Polish Civil Code. The payment deadline is provided before the booking is submitted. If payment is not made by that deadline, the provisional booking may expire in accordance with the conditions provided to the Guest. A payment received after the booking has expired is refunded unless the parties agree a new booking.<\/strong><\/li>\n<li><strong>The remaining 70% of the stay price is paid by the Guest on site on the day of arrival, before the keys are handed over, using the method agreed and specified in the booking confirmation. The security deposit and additional charges are settled separately in accordance with these Terms.<\/strong><\/li>\n<li><strong>Online payments are processed by PayU S.A., based in Pozna\u0144. Available payment methods are shown during the transaction. PayU\u2019s payment confirmation relates to the payment transaction and does not replace the Property\u2019s booking confirmation. If there is a payment problem, the Guest should contact the Service Provider before attempting to pay again.<\/strong><\/li>\n<li><strong>The advance payment may also be made by traditional bank transfer to the account indicated by the Service Provider:<\/strong>\n<ul>\n<li><strong>Recipient: Krzysztof Piotr Jarocki.<\/strong><\/li>\n<li><strong>PLN account: 14 1240 1617 1111 0010 8496 1463.<\/strong><\/li>\n<li><strong>EUR account: PL60 1240 1617 1978 0010 8496 1711.<\/strong><\/li>\n<li><strong>Reference: \u201cStay from [data przyjazdu] to [data wyjazdu] \u2014 [imi\u0119 i nazwisko lub numer rezerwacji]\u201d.<\/strong><\/li>\n<\/ul>\n<strong>Payment in EUR is possible after the specific amount in that currency has been agreed in advance; the PLN amount must not be converted independently or paid into the EUR account.<\/strong><\/li>\n<li><strong>The accommodation service is provided during the period specified in the booking confirmation. As a rule, the minimum stay is 2 nights outside the season and 7 nights or a multiple of one week during the season. Seasonal dates and the minimum number of nights for the selected stay are presented in the offer before the agreement is concluded.<\/strong><\/li>\n<li><strong>Any change to the dates, number of Guests or other stay conditions requires agreement with the Service Provider and confirmation on a durable medium. Any price difference is presented before the change is accepted.<\/strong><\/li>\n<li><strong>To use online booking, a device with internet access, an up-to-date browser supporting JavaScript and a working email address are required. The Guest must provide truthful information necessary to process the booking. It is prohibited to submit unlawful content or interfere with the operation of the system. Use of the form does not involve a separate fee payable to the Property. Before placing the order, the Guest may stop completing the form; after the agreement is concluded, \u00a7 3 applies.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 3. WITHDRAWAL, CANCELLATION AND REFUNDS<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>The booking concerns leisure accommodation for a specific date. For this reason, the consumer does not have the standard 14-day right to withdraw from a distance contract without giving a reason, pursuant to Article 38(12) of the Polish Consumer Rights Act. This exclusion does not depend on when the booking is paid for.<\/strong><\/li>\n<li><strong>The absence of the above right does not exclude complaints, rights arising from non-performance or improper performance of the agreement, or other rights under mandatory law.<\/strong><\/li>\n<li><strong>The Guest may give notice of cancellation by email to the address specified in \u00a7 1 or in writing to the Service Provider\u2019s address, providing details that allow the booking to be identified. In the case of an urgent cancellation, telephone contact is also recommended. The Service Provider confirms receipt of the notice.<\/strong><\/li>\n<li><strong>If the Guest cancels before the stay begins or fails to arrive for reasons for which the Guest is responsible, the Service Provider may deduct from the advance payment any compensation due to it that is justified and evidenced. The total charge for the unused booking will not exceed 30% of the stay price. Cancellation itself does not automatically result in forfeiture of the entire advance payment.<\/strong><\/li>\n<li><strong>The settlement takes account of the actual loss, costs saved and income from re-letting the house to other Guests for the same period. The Service Provider takes reasonable steps to mitigate the loss and provides the Guest with a calculation. If the loss is lower than the advance payment or no loss arises, the relevant part or the whole advance payment is refunded. The same cost is not charged twice.<\/strong><\/li>\n<li><strong>If a stay that has already begun is voluntarily shortened, the nights used and any additional charges due are settled. For the unused part of the stay, the rules in points 4\u20135 apply, with the 30% limit calculated on the price of the unused nights.<\/strong><\/li>\n<li><strong>If the Property is unable to provide the stay for reasons attributable to the Service Provider, the Service Provider refunds the amounts paid for services not provided. A different date or substitute arrangement requires the Guest\u2019s consent. The refund does not deprive the Guest of any other claims due to them.<\/strong><\/li>\n<li><strong>If performance of the stay is impossible for reasons for which neither party is responsible, settlement is made in accordance with applicable law; the advance payment is not automatically forfeited. The Guest\u2019s statutory rights take precedence over the cancellation settlement rules.<\/strong><\/li>\n<li><strong>The Service Provider provides a cancellation settlement within 14 days of receiving notice and refunds the amount due under that settlement. If the vacated period is subsequently re-let, the loss is recalculated accordingly and any additional refund is made within 14 days. Other refunds due are made without undue delay, no later than 14 days after the obligation to refund arises, unless the law requires an earlier refund. A dispute concerning part of an amount does not delay repayment of the undisputed part.<\/strong><\/li>\n<li><strong>Refunds are made using the same payment method used for the original payment, where possible as part of the original PayU transaction. A different method requires the Guest\u2019s express consent and may not result in additional costs for the Guest. For a traditional bank transfer, funds are returned to the payer\u2019s account; for a cash payment, they are returned in cash or, with the Guest\u2019s consent, to the account indicated by the Guest.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 4. ARRIVAL, DEPARTURE AND SECURITY DEPOSIT<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>The house is handed over on the arrival day between 16:00 and 16:30, and collected on the departure day between 10:00 and 10:30. The exact time must be agreed with the Service Provider. Other times require separate confirmation.<\/strong><\/li>\n<li><strong>If certain recreational areas are to be made available later, no later than 18:30, the Service Provider specifies those areas and times before the agreement is concluded. In the absence of such an arrangement, the handover time agreed for the entire Property applies. This does not limit the Guest\u2019s rights in the event of delay.<\/strong><\/li>\n<li><strong>If arrival is delayed, the Guest should contact the Service Provider by telephone. Handover and return of the Property take place in the presence of the Service Provider or a person authorised by the Service Provider.<\/strong><\/li>\n<li><strong>Before the keys are handed over, the Guest pays a security deposit of PLN 500, in cash or by BLIK transfer to the telephone number agreed with the Service Provider. Information about the security deposit is provided before booking. The security deposit is not part of the stay price.<\/strong><\/li>\n<li><strong>The security deposit secures amounts due in connection with damage and unpaid charges arising from the agreement. If a deduction is made, the Service Provider provides the basis, description and calculation of the amount due and, in the case of damage, available documentation. Normal wear and tear of equipment does not constitute damage.<\/strong><\/li>\n<li><strong>The security deposit is returned on the day of departure after the house has been checked. If there are justified grounds for a deduction, the portion not subject to settlement is returned. The Guest may challenge the deduction through the complaints procedure. The security deposit is not automatically retained in full because of a single breach.<\/strong><\/li>\n<li><strong>If the Guest refuses to pay the previously agreed security deposit, the Service Provider requests payment and sets an appropriate deadline. Further action and settlement are carried out in accordance with the agreement and applicable law; refusal does not automatically result in forfeiture of the advance payment.<\/strong><\/li>\n<li><strong>The Guest should inspect the house and equipment after arrival and report any defects noticed as soon as reasonably possible. Failure to report an issue within the first four hours does not constitute confirmation that the Property is in perfect condition and does not remove the right to make a complaint.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 5. STAY RULES, SAFETY AND LIABILITY<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>The house is intended for holidays by families and groups of friends. It is not rented for stag parties, hen parties, birthday parties or similar party-style events.<\/strong><\/li>\n<li><strong>Without the Service Provider\u2019s consent, the booking may not be transferred to third parties, the house may not be sublet, and the number of overnight guests may not be increased above the number stated in the booking. The stay of additional persons requires prior agreement on availability and price and may not exceed the Property\u2019s capacity.<\/strong><\/li>\n<li><strong>Visitors should leave the Property by 22:00 unless otherwise agreed with the Service Provider. Overnight stays by visitors require the Service Provider\u2019s consent and an update to the booking.<\/strong><\/li>\n<li><strong>Quiet hours apply at the Property from 23:00 to 06:00. Outside those hours, Guests must also respect the peace of neighbours and other people relaxing by the lake.<\/strong><\/li>\n<li><strong>Smoking and frying fish are prohibited inside the house. The barbecue may only be used in the designated area \u2014 barbecuing on the terrace is prohibited.<\/strong><\/li>\n<li><strong>It is prohibited to light fires outside designated areas, leave them unattended or use devices that may create a fire hazard. Use of personal heating and cooking appliances requires the Service Provider\u2019s prior consent.<\/strong><\/li>\n<li><strong>Explosives, pyrotechnic materials and other dangerous substances may not be brought onto the Property; storing weapons and ammunition is prohibited.<\/strong><\/li>\n<li><strong>Equipment must be used for its intended purpose and in accordance with instructions. Guests may not carry out repairs, alterations or changes to installations themselves without the Service Provider\u2019s consent, subject to rights arising from applicable law. Minor repositioning of furniture is permitted provided it does not create a safety risk and the furniture is returned to its original place.<\/strong><\/li>\n<li><strong>Kitchen and household equipment should not be taken outside the house, e.g. onto the jetty, without agreement with the Service Provider. This does not apply to equipment intended for outdoor use.<\/strong><\/li>\n<li><strong>Guests must leave washed dishes and kitchen utensils, a cleaned barbecue, sorted waste in the appropriate containers and the rooms in an orderly condition. Standard preparation of the house after normal use is not charged separately.<\/strong><\/li>\n<li><strong>If dirt caused by the Guest requires above-standard cleaning, the Service Provider may charge the actual and documented cost: up to PLN 250 for severe disorder and up to PLN 500 for specialist removal of the effects of smoking or frying fish. These are cost limits, not automatic penalties for the mere breach of a prohibition. The same cost is not charged more than once.<\/strong><\/li>\n<li><strong>For a lost key, the Guest may be charged the actual cost of replacing the key, up to PLN 50. Damage to equipment and justified additional waste collection costs caused by a culpable failure to sort waste are settled according to the demonstrated loss. The Guest is not charged for costs unrelated to their stay.<\/strong><\/li>\n<li><strong>Faults must be reported to the Service Provider. The Service Provider will take repair action as quickly as reasonably possible, taking into account the nature of the fault and the length of the stay. Faulty or dangerous equipment must not be used. Reporting a fault does not deprive the Guest of the right to an appropriate settlement for a service performed defectively.<\/strong><\/li>\n<li><strong>The Guest and the Service Provider are liable for damage in accordance with applicable law. The mere fact of making a booking does not mean that the Guest has unlimited liability for every person staying at the Property. Any identified damage must be documented and the settlement communicated to the person concerned. Normal wear and tear is not charged to the Guest.<\/strong><\/li>\n<li><strong>Children should remain under the supervision of parents or guardians, especially by the stairs, in the SPA area, on the jetty and by the water. The duty of supervision does not exclude the Service Provider\u2019s responsibility for the condition of the Property and its equipment.<\/strong><\/li>\n<li><strong>Parking is free and unguarded. Guests should lock their vehicles and secure personal belongings. Liability for property, items brought onto the Property and vehicles is governed by applicable law; these Terms do not exclude the Service Provider\u2019s liability to the extent that it cannot legally be excluded.<\/strong><\/li>\n<li><strong>The Service Provider informs Guests of utility failures and takes available measures to limit inconvenience. Liability and any adjustment to the stay price depend on the cause and on the effect of the failure on performance of the agreement.<\/strong><\/li>\n<li><strong>In the event of serious or repeated breaches of the rules despite a request to stop, the Service Provider may take lawful steps to end the stay. Where there is an immediate threat to life, health or property, the Service Provider may immediately call the appropriate emergency services. Settlement does not consist of automatically retaining all payments; it takes account of services performed and due, evidenced claims.<\/strong><\/li>\n<li><strong>Garden and maintenance work, such as mowing the lawn, may take place on Mondays between 10:00 and 14:00. The timing may be arranged flexibly with the Service Provider. Work should be carried out so as to minimise inconvenience to Guests.<\/strong><\/li>\n<li><strong>Video surveillance is used on the Property. Information on its coverage and the rules for processing recordings is made available before entering the monitored area and in the relevant privacy notice. Surveillance must not infringe Guests\u2019 privacy, particularly in bedrooms, bathrooms and changing areas. Cameras must not be moved or damaged. Culpable interference may be charged up to the actual, evidenced cost of a technician\u2019s intervention, not exceeding PLN 500.<\/strong><\/li>\n<li><strong>The stay price does not include travel to the Property, meals, individual insurance or organised leisure activities unless the offer expressly states otherwise. Guests may arrange insurance independently.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 6. SPA AREA, RECREATIONAL EQUIPMENT AND ADDITIONAL CHARGES<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>Guests may use the amenities stated in the accepted offer, including the SPA area and water equipment: 2 kayaks, a pedal boat, 2 SUP boards and a rowing boat. No separate fee is charged merely for using these amenities, except for explicitly stated operating costs. The absence of a separate price for an amenity does not exclude responsibility for the offer corresponding to the actual scope of the stay.<\/strong><\/li>\n<li><strong>The sauna, hot tub, cold-water plunge barrel, tipping bucket and outdoor shower must be used in accordance with the instructions and detailed safety rules made available to Guests before use. Restrictions material to the booking decision are communicated before the agreement is concluded.<\/strong><\/li>\n<li><strong>Use of watercraft requires wearing and properly fastening a correctly sized life jacket. Life jackets are available at the Property at no additional charge. It is prohibited to use the equipment under the influence of alcohol or intoxicating substances, during a thunderstorm or in other dangerous conditions.<\/strong><\/li>\n<li><strong>Children may use water equipment and the SPA area only under the direct supervision of adults. Equipment condition must be checked before use and any damage reported. The obligation to follow safety rules does not release the Service Provider from its own duties.<\/strong><\/li>\n<li><strong>In the event of a breakdown or dangerous conditions, the Service Provider may temporarily take a particular device or item of equipment out of use. Guests are informed of the reason and expected duration of the restriction, if known. This does not exclude the right to make a complaint and seek an appropriate settlement for services not provided.<\/strong><\/li>\n<li><strong>The local visitor tax is not included in the stay price. For stays in 2026 it is PLN 3.46 per person for each commenced day where the stay exceeds one day, subject to statutory exemptions. It is collected on site in accordance with Resolution No. XXI\/187\/25 of the Mr\u0105gowo Municipal Council. For later periods, the rate resulting from the applicable regulations applies; information about it is provided to the Guest before the agreement is concluded, and any later statutory change is communicated without delay once established.<\/strong><\/li>\n<li><strong>Electricity is charged separately according to actual consumption at PLN 1.20 per 1 kWh. The meter reading is recorded at handover and return of the house, and the Guest receives a calculation of the amount due. This rule must be disclosed before the agreement is concluded.<\/strong><\/li>\n<li><strong>A stay with a pet requires prior agreement. The charge is PLN 35 per day for a small dog or PLN 45 per day for a large dog. The applicable rate is determined on the basis of information about the animal and confirmed before booking. Stays with other animals require individual agreement of the conditions and any applicable price. No charges are made that would conflict with statutory rights of persons using an assistance dog.<\/strong><\/li>\n<li><strong>The Guest is responsible for caring for the animal, cleaning up after it and ensuring it does not disturb the peace. Failure to declare an animal requires immediate agreement on the continuation of the stay; it does not automatically result in a PLN 500 penalty. The applicable pet fee and any culpably caused damage are settled separately, without charging the same cost twice.<\/strong><\/li>\n<li><strong>The stay price includes 0.5 m\u00b3 of firewood. Each additional 0.5 m\u00b3 costs PLN 280 and is delivered at the Guest\u2019s request after the price has been accepted.<\/strong><\/li>\n<li><strong>All stated amounts are amounts payable by the Guest, including taxes where applicable. Optional services require an order from the Guest and are not added automatically. Security deposit rules are set out in \u00a7 4.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 7. COMPLAINTS<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>A complaint concerning a reservation, payment for the stay, accommodation, equipment, charges or operation of the form may be submitted to the Service Provider: by email to <a href=\"mailto:mazurysniadowo.eu@gmail.com\">mazurysniadowo.eu@gmail.com<\/a>, by post to KRZYSZTOF JAROCKI, ul. Polna 9\/6, 11-700 Mr\u0105gowo, as well as in person or by telephone on <a href=\"tel:+48731623657\">+48 731 623 657<\/a>.<\/strong><\/li>\n<li><strong>The submission should preferably include the full name, date or reservation number, a description of the problem, the expected method of resolution and contact details for the response. Documentation, such as photographs, may make assessment easier, but the absence of such documentation does not in itself remove the right to make a complaint.<\/strong><\/li>\n<li><strong>It is recommended that problems be reported during the stay so that they can be remedied. A report made after departure or more than four hours after arrival is not automatically rejected for that reason.<\/strong><\/li>\n<li><strong>The Service Provider responds to a consumer complaint within 14 days of receiving it. The response is provided on paper or another durable medium, such as email. Failure to respond within this period means that the complaint is deemed accepted in accordance with Article 7a of the Polish Consumer Rights Act.<\/strong><\/li>\n<li><strong>Depending on the nature of the matter, the outcome may include remedying a defect, correcting a charged fee, reducing the price, refunding all or part of a payment, or providing another benefit due to the Guest. Refunds are made in accordance with \u00a7 3, with statutory deadlines taking precedence.<\/strong><\/li>\n<li><strong>Complaints concerning the PayU payment service itself may also be submitted to PayU in accordance with the operator's rules. This does not limit the possibility of reporting a payment problem to the Service Provider or the Service Provider's responsibility for settling the stay.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 8. ITEMS LEFT AT THE PROPERTY<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>After an item is found, the Service Provider attempts to contact its owner if they can be identified. The item may be collected at an agreed time or sent to a specified address once the method and cost of shipping have been agreed.<\/strong><\/li>\n<li><strong>Shipping is carried out within 14 days of receiving the instructions, address details and payment of the agreed shipping costs. The Service Provider secures the item appropriately; responsibility for its storage and shipment is governed by the applicable laws.<\/strong><\/li>\n<li><strong>Uncollected items are dealt with in accordance with the laws on found property; the mere passage of one month does not result in their automatic destruction. Spoiled food, products posing a sanitary hazard and items clearly abandoned as waste may be disposed of in accordance with hygiene rules.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n<h2 role=\"heading\"><strong>\u00a7 9. PERSONAL DATA AND FINAL PROVISIONS<\/strong><\/h2>\n<div>\n<ol>\n<li><strong>The controller of data processed by the Property in connection with reservations and stays is KRZYSZTOF JAROCKI, whose contact details are given in \u00a7 1. Data required to handle the contract is processed for the purpose of entering into and performing it, fulfilling legal obligations, and establishing, pursuing or defending claims. The respective legal bases are Article 6(1)(b), (c) and (f) of the GDPR; a separate marketing consent is not required for the performance of the contract itself.<\/strong><\/li>\n<li><strong>The RoomAdmin system provider and PayU are involved in handling reservations and payments to the extent necessary to perform their tasks. Details concerning data recipients, retention periods, monitoring and Guests' rights are set out in the Property's separate Privacy Policy and the relevant information clauses made available before data is collected.<\/strong><\/li>\n<li><strong>The Guest may exercise the rights provided for in the GDPR, including the right of access to and rectification of data and, where applicable, erasure, restriction of processing, data portability or objection. The Guest may also lodge a complaint with the President of the Polish Personal Data Protection Office (UODO). The end of the stay does not automatically result in deletion of data whose further retention is required by law or justified by the protection of claims.<\/strong><\/li>\n<li><strong>The contract is governed by Polish law, without prejudice to the protection granted to consumers under provisions that cannot be excluded by contract. Disputes are heard by the court having jurisdiction under the applicable laws, and not exclusively by the court at the Service Provider's registered office.<\/strong><\/li>\n<li><strong>The parties may seek an amicable resolution of a dispute. A consumer may obtain assistance from a municipal or district consumer ombudsman or the competent Trade Inspection authority. Information on out-of-court dispute resolution is available at <a href=\"https:\/\/polubowne.uokik.gov.pl\/\" target=\"_blank\" rel=\"noopener noreferrer\">polubowne.uokik.gov.pl<\/a>. The Service Provider's participation in a specific procedure is subject to the rules arising from the applicable laws and required declarations.<\/strong><\/li>\n<li><strong>No provision of these Terms and Conditions limits mandatory consumer rights or the rights of other persons covered by statutory protection. Provisions contrary to such laws do not apply to the extent of that conflict.<\/strong><\/li>\n<li><strong>The version dated 24 September 2026 applies to contracts for which it was made available and accepted. Earlier reservations are subject to the terms agreed at the time, taking into account the applicable laws.<\/strong><\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Regulamin pobytu Strona g\u0142\u00f3wna REGULAMIN POBYTU REGULAMIN REZERWACJI I POBYTU W DOMU \u201eZACISZE\u201d NAD JEZIOREM JUKSTY \u2014 MAZURY \u015aNIADOWO Wersja z dnia 24.09.2026 r. \u00a7 1. POSTANOWIENIA OG\u00d3LNE I DANE US\u0141UGODAWCY Regulamin okre\u015bla zasady rezerwacji, p\u0142atno\u015bci, pobytu, korzystania z wyposa\u017cenia, sk\u0142adania reklamacji i rozliczania zwrot\u00f3w w domu \u201eZacisze\u201d nad jeziorem Juksty w \u015aniadowie, dzia\u0142aj\u0105cym pod [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-491","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/pages\/491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/comments?post=491"}],"version-history":[{"count":14,"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/pages\/491\/revisions"}],"predecessor-version":[{"id":664,"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/pages\/491\/revisions\/664"}],"wp:attachment":[{"href":"https:\/\/mazurysniadowo.eu\/en\/wp-json\/wp\/v2\/media?parent=491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}